This is the last email I sent out to BP on the issue:
Hi
Never said there was any free ports - Just that I understand that there are only 48 ports in total. Also I am aware that there needs to be a order active to assign a port to me. Hence, why I have cancelled the order and resubmitted it. At the moment I'm trying through two ISPs -yourself and another company. It's a bit like lotto -Port Lotto: you have to be in it to win it! I know there are NO Waiting lists and it's a case on have an order in at the time the port comes free and having that application in the technicians hand at the time -crazy, stressful game.
I wish that they just send someone out to add more ports to the CMUX as it's the only way to resolve this problem. 48 ports that as all taken in a new estate aren't going to be disconnected in any near future. We, in the second last stage, are basically been screwed because we built later in the development - Pretty unfair if you ask me.
So I'll just continue the order cycle that I've been doing for the last 7 months in the vain attempt at getting a port ...sounds like finding a needle in a haystack.
*sigh*
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Since that email got sent I've had a two phone conversation that basically summed up the situation as not been changed...7 months and no changes or movement to get a solution to this mess?!?!? For crying out loud if I was a business I'd be on the verge of wanting to sue for loss of income!
There's no ETAs and no plans STILL to get this issue fixed nor has there been an offer of some workaround to fix things in the mean time (nothing other than the expensive and non viable, unreliable "alternative network"). Well, it looks like the Big T should invest in some ITILs training!
No future proofing, no investing in future customer bases, and no understanding there is a BIG problem out there that is day by day getting bigger and bigger. what's that about Ivory towers?....
This no ports issue isn't going to go away over night -especially when they aren't trying to stop it in the first place ..CMUX are still been rollout and weekly more CMUX/RIMs hit their "no ports" status. There's no proof that they are trying to fix the problems at all.
And you wonder, dear reader, why i get so frustrated....
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4 comments:
You can get broadband, but do not want it. just another whiner about Telstra. You do not whine about all the other ISP's that refuse to provide you what you want, only Telstra.
Just a typical Whingepool Telstra basher
Tm31, Thanks for you comment, In response I'd like to point out that the other ISPs I use (ie Internode)Telstra for Provisioning of ADSL. It's more a case of Telstra owning the infrastructure and therefore it's only them that can do anything to fix the issue. I'd love for another company to come in and provide a working ADSL network but as I am on a CMUX/RIM I have to deal with Telstra and no one else. It might be better if I was aiming this at Telstra Wholsales or whatever team look after the CMUX/RIM networks.
Can you tell me any ISPs that don't use Telstra for ADSL provisioning? I'd gladly give them a go!
Those other ISP's are just parasites off Telstra, why dont they install their own infrastructure? Because it is much cheaper for them if they use the cheap Telstra provided access.
Why doesnt Optus run their cable network your way?
Good question! As mentioned in the email I sent out there is no cable entering the estate. That said, it does run passed the main road just outside the estates entrance../
As for the ISP Internode do use some compnay called Agile in some areas - I've registered with them and havne't heard back - This company puts there own DSLAMs into exchanges. However, there are reports of internode trying to put in there cabinets without success due to red tape.
I know in the end the cable issue will be blamed on the developers and they the developers will put the blame back on the other companies ...
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