Well I never thought it would take this long and still I'm faced with God knows how long to obtain that one port to give me access to ADSL at my house.
So this morning I'll be entering my 60th Application (16th with Big Pond). The question is will it now take more that 100 applications to get anywhere?
Yesterday a Customer relations manager ripped into me for applying so many times! She actually went and counted out aloud the numbers of orders from 1-15!!!I don't think they understood the whole "no waiting lists" for ports situation nor the fact we have no idea of the status of what is going on in the CMUX/RIM other than "no ports available" Nor did they realize it was actually 59 (as of yesterday) applications. She actually was trying to say "please stop applying" and miss out on a port? your kidding me!
This was part of a response to a TIO complaint I had made about the "your Big Pond Application has been successful..." status ...Actually the offical response: "it was a mistake" ..hmm why? That's the reason I had made the complaint. The CRM was in a fowl mood and very very rude. Never ever had to deal with someone so unfriendly on the phone before. Actually it's even worse than that as when I tried to make a point she would talk over me instead of listening ...for the record I was claim the whole time - actually I was shaken by the outright blasting she gave me ... Not impressed if this is the sort of level of customer service Telstra / Big Pond gives it's clients. Oh and the excuse was they had been in a bad mood all day - for God sake you should NEVER take out a bad day out on a customer.
In the end they where trying to offer a nextg solution as some discount -mind you trying to sign me up there and then - I explained it would be something I'd have to think about considering what they where offering was only 3 months free and a slightly bigger quota (no time periods even). There was no mention of actually pricing. Anyways, I'd rather have an offer made in writing before I make any decision... Word of mouth is not legal binding and they could change it without notice.
Since the call I have spoken to another contact in Telstra who was as surprised as I am with the treatment I received from the CRM.
Seesh!
Friday, February 29, 2008
Wednesday, February 20, 2008
no.58 with the bullet.
Since last posting I'm now into my 58th Application.
BP have sent a snail mail dated the 18th to tell me that they are looking into my complaint about the order status I received (the one they said I'd been successful) I'm doubting very much that this will see them admit fault. I doubt!
Strangely, yesterday when I went to apply for the 57th time (Shows you how quick the order turn rounds for me are now) with Big Pond I got this on the Service Availability page:
This basically stops you from submitting an ADSL order online.
Phone Big Pond and spoke to a CSR named Penny who had a look into it after saying that it seemed odd especially with how many orders she could see at her end. In the end she put me through to sales who manually entered an order from there end -they had no problem at all getting it through -even though the rejection came 2-3 hrs later. :(
Big thanks to Penny the CSR who went above and beyond to help out.
I'll try the web application again once number 58 gets knock back -which I know it will...
Oh btw the Please register your interest for this service in future line link is suppose to be a demand register from what i've been told from vary CSRs is this page does nothing these days that said i did fill it in. One thought the page didn't exist anymore/
BP have sent a snail mail dated the 18th to tell me that they are looking into my complaint about the order status I received (the one they said I'd been successful) I'm doubting very much that this will see them admit fault. I doubt!
Strangely, yesterday when I went to apply for the 57th time (Shows you how quick the order turn rounds for me are now) with Big Pond I got this on the Service Availability page:
BigPond Broadband ADSL is UNAVAILABLE 
Unfortunately ADSL is currently unavailable at your location.
Please register your interest for this service in future.
This basically stops you from submitting an ADSL order online.
Phone Big Pond and spoke to a CSR named Penny who had a look into it after saying that it seemed odd especially with how many orders she could see at her end. In the end she put me through to sales who manually entered an order from there end -they had no problem at all getting it through -even though the rejection came 2-3 hrs later. :(
Big thanks to Penny the CSR who went above and beyond to help out.
I'll try the web application again once number 58 gets knock back -which I know it will...
Oh btw the Please register your interest for this service in future line link is suppose to be a demand register from what i've been told from vary CSRs is this page does nothing these days that said i did fill it in. One thought the page didn't exist anymore/
Friday, February 15, 2008
Offically doom to reapply to oblivion
Well Big Pond where helpful -NOT!
Seems they think the status I got on the order was a part of their offical checking process
WTF?
That's right they seem to think the order was never actually meant to be given a successful status.
Your kiding me?
Nope wish I was..oh and there's more..
More?
Yeah the nice lady today was saying that a tech comes out a physically checks the CMUX/RIM with each order I submit...
Yeah right!
Exactly what I was thinking as I know they don't. 55 times? like hell they'd just look up the backend database and see the CMUX/RIM with no ports and report that back via their internal process.
If they have been doing it each time you'd think they'd be sick of it by now! You'd think they'd get the point that I'm not giving up until I get a friggin' ADSL port or the CMUX/RIM upgraded. Save them money too in the long run *sigh*... Time to go hit that brick wall again with my head...
Application 56 is in wating and outcome....
Seems they think the status I got on the order was a part of their offical checking process
WTF?
That's right they seem to think the order was never actually meant to be given a successful status.
Your kiding me?
Nope wish I was..oh and there's more..
More?
Yeah the nice lady today was saying that a tech comes out a physically checks the CMUX/RIM with each order I submit...
Yeah right!
Exactly what I was thinking as I know they don't. 55 times? like hell they'd just look up the backend database and see the CMUX/RIM with no ports and report that back via their internal process.
If they have been doing it each time you'd think they'd be sick of it by now! You'd think they'd get the point that I'm not giving up until I get a friggin' ADSL port or the CMUX/RIM upgraded. Save them money too in the long run *sigh*... Time to go hit that brick wall again with my head...
Application 56 is in wating and outcome....
Thursday, February 14, 2008
..and to the email battle again
Here's an email I've responsed too at 11:30pm last night (this is my response email - my response as in bold non-italic:) ):
Hi xxx
Please refer to the response below to parts of your email
---------------------------------- ---------------------------------- ------------
From: The BigPond Teamxxxxxxxxxxxx
Sent: Wed 2/13/2008 9:59 PM
To: xxxxxxxxxxxx
Subject: Please Explain this DN118xxxxx order status [Reference Number: xxxxx-xxxxx]
Dear xxxxxxxxxxxxxx,
Thank you for taking the time to reply, I apologise that your enquiry was not answered to your satisfaction on the phone today and I understand that you wish to escalate this matter.That is correct.I understand that you have placed several orders in attempt to access an ADSL service and I would like to apologise that your order has again been cancelled. FYI- it's not cancelled - just checked the order status
>I have placed 55 ADSL orders over the last 8 months -I think 5-6 have been with Big Pond.
I appreciate that you were initially under the impression that ADSL was now available to you when you checked your order status online. Please keep in mind that when you place an order, further checks need to be done before we can guarantee this service. When you checked your order status online the reason that it may have advised you it was available was because at this stage the only tests that had been done were to see whether ADSL was available at your exchange. Please keep in mind that further tests need to be done on your actual phone line after this, which meant that your order status changed. Please accept my apologies for the confusion caused by this.
>xxxx, if that was the case then why was an ETA date given first before I recieved the following:
"Your BigPond Broadband ADSL application has been successful but there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are."
ETAs are given on the inital exchange check before the next step been the path check through your LOLO backend database. This is usually done on the first day of the order. The status above was not changed between mid morning on the 5th of Feb, 2008 and this morning. Believe me I checked the status numerous times while at work and I have PDFs print to files of this to prove it. Just ask and I will send what I have when I return to work Monday - Currently on Annual leave - By the way this dailup at home is crappy I have to copy pasted what I've been writing in this email to a word document to ensure I can send it as the connection is known to drop randomly...
Furthermore, there was no disclaimer to say that more checks where needed ..it was as stated above - "there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are." Where does it state that other checks need to be made? I suggest to you that the statement on the order status at that stage was misleading. why did it stay in that status for 8 days?!?!?! Once more why would it say "Your BigPond Broadband ADSL application has been successful" at all? Seems silly to tell a customer they are successful before checking that information is correct! The check to see I was on a CMUX/RIM without ports would have only taken 5-10 mins to be done via your LOLO backend database. I really did think I was going to get ADSL after 8 months of applying non-stop - As you are awaere there are NO waiting lists for ports on a CMUX/RIM and lets not go into the details of 182 rule. If you don't know about that go ready my blog at mordie-nitemare.blogspot.com '
Regrettably, it appears that we are unable to provide you with ADSL at this time because there are no spare ports available at your exchange.
>I think you mean my local CMUX/RIM DA 147 has no ports -it's not the exchange that doesn't have ports. I do KNOW that there are 48 ports on my CMUX of which all are currently been assigned and used by local residents. I am also aware that the local CMUX/RIM has not been upgraded with any ports since its installation in 2004. I also know that the ports ran out in 2005. It's now 2008 and more houses have been built. There are 3 just finished, 2 in lockup and another 3 heading into slab stage just in these last two stages of the estate. There is demand here it's just there is no way to prove it to you. Unfortunately, there are no planned upgrades for additional ports.
I apologise for this inconvenience. Although ADSL is not available to you at this stage there are several other options available to you. If you would like us to look into the availability of other broadband services at your address, we would be more than happy to do so.
There are serveral other options? Nope sorry there isn't:
This is from my blog as I worked out the costs along the way:
For the following examples I am using the need quota of atleast 12-16 gig of data a month. That would be the bear min I'd be looking at with speeds atleast 512/128
--Satellite 1 way and 2 way-- (1-way is been fazed out)
Highest plan on 512/128 is $249.95 a month with a quota of 2Gb and excess fees of 15c mb (roughly $150 a Gb) That's going to cost about $249.95 + $1500 (excess fees) to $249.95 + $2100 (excess fees) a month ...
**hardware and installation setup is 1,098.00
##There are no discounts for Broadband connect anymore.
--NextG--
Highest plan costs $109.95 for 3 Gb then .15c a mb after (or $150 per 1GB) NextG would cost: That's going to cost about $109.95 +$1500 (excess fees) to $109.95 + $2100 (excess fees) a month ...
**setup cost is $250 for the modem
## Does not work correctly in our area as my neigbour across the road from me has had nothing but trouble with it
--Cable--
Not in the estate.
--ISDN--
Is not been offered to home users anymore
There is only one other option and that is an unknown wireless company that is much cheaper and has no contracts. I am working out the details of setting it up. Will cost $500 to setup but then $88 a month for 15gig. Thought I rather ADSL becuase I need a low latceny connection.
xxxxxx, once again I am extremely sorry for any inconvenience and frustration that this matter may have caused. I trust that this information has provided further clarification to your enquiry.
>It just shows me that I'm going to be stuck in this nitemare for months, even years to come...Not happy at all
Thank you for choosing BigPond.
Yours sincerely,
And you wonder why I get fustrated with them... That was from a Team Leader!
Note: I do have a print out of the orginal ETA date I was given at the time I logged this current order...
Hi xxx
Please refer to the response below to parts of your email
---------------------------------- ---------------------------------- ------------
From: The BigPond Teamxxxxxxxxxxxx
Sent: Wed 2/13/2008 9:59 PM
To: xxxxxxxxxxxx
Subject: Please Explain this DN118xxxxx order status [Reference Number: xxxxx-xxxxx]
Dear xxxxxxxxxxxxxx,
Thank you for taking the time to reply, I apologise that your enquiry was not answered to your satisfaction on the phone today and I understand that you wish to escalate this matter.That is correct.I understand that you have placed several orders in attempt to access an ADSL service and I would like to apologise that your order has again been cancelled. FYI- it's not cancelled - just checked the order status
>I have placed 55 ADSL orders over the last 8 months -I think 5-6 have been with Big Pond.
I appreciate that you were initially under the impression that ADSL was now available to you when you checked your order status online. Please keep in mind that when you place an order, further checks need to be done before we can guarantee this service. When you checked your order status online the reason that it may have advised you it was available was because at this stage the only tests that had been done were to see whether ADSL was available at your exchange. Please keep in mind that further tests need to be done on your actual phone line after this, which meant that your order status changed. Please accept my apologies for the confusion caused by this.
>xxxx, if that was the case then why was an ETA date given first before I recieved the following:
"Your BigPond Broadband ADSL application has been successful but there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are."
ETAs are given on the inital exchange check before the next step been the path check through your LOLO backend database. This is usually done on the first day of the order. The status above was not changed between mid morning on the 5th of Feb, 2008 and this morning. Believe me I checked the status numerous times while at work and I have PDFs print to files of this to prove it. Just ask and I will send what I have when I return to work Monday - Currently on Annual leave - By the way this dailup at home is crappy I have to copy pasted what I've been writing in this email to a word document to ensure I can send it as the connection is known to drop randomly...
Furthermore, there was no disclaimer to say that more checks where needed ..it was as stated above - "there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are." Where does it state that other checks need to be made? I suggest to you that the statement on the order status at that stage was misleading. why did it stay in that status for 8 days?!?!?! Once more why would it say "Your BigPond Broadband ADSL application has been successful" at all? Seems silly to tell a customer they are successful before checking that information is correct! The check to see I was on a CMUX/RIM without ports would have only taken 5-10 mins to be done via your LOLO backend database. I really did think I was going to get ADSL after 8 months of applying non-stop - As you are awaere there are NO waiting lists for ports on a CMUX/RIM and lets not go into the details of 182 rule. If you don't know about that go ready my blog at mordie-nitemare.blogspot.com '
Regrettably, it appears that we are unable to provide you with ADSL at this time because there are no spare ports available at your exchange.
>I think you mean my local CMUX/RIM DA 147 has no ports -it's not the exchange that doesn't have ports. I do KNOW that there are 48 ports on my CMUX of which all are currently been assigned and used by local residents. I am also aware that the local CMUX/RIM has not been upgraded with any ports since its installation in 2004. I also know that the ports ran out in 2005. It's now 2008 and more houses have been built. There are 3 just finished, 2 in lockup and another 3 heading into slab stage just in these last two stages of the estate. There is demand here it's just there is no way to prove it to you. Unfortunately, there are no planned upgrades for additional ports.
I apologise for this inconvenience. Although ADSL is not available to you at this stage there are several other options available to you. If you would like us to look into the availability of other broadband services at your address, we would be more than happy to do so.
There are serveral other options? Nope sorry there isn't:
This is from my blog as I worked out the costs along the way:
For the following examples I am using the need quota of atleast 12-16 gig of data a month. That would be the bear min I'd be looking at with speeds atleast 512/128
--Satellite 1 way and 2 way-- (1-way is been fazed out)
Highest plan on 512/128 is $249.95 a month with a quota of 2Gb and excess fees of 15c mb (roughly $150 a Gb) That's going to cost about $249.95 + $1500 (excess fees) to $249.95 + $2100 (excess fees) a month ...
**hardware and installation setup is 1,098.00
##There are no discounts for Broadband connect anymore.
--NextG--
Highest plan costs $109.95 for 3 Gb then .15c a mb after (or $150 per 1GB) NextG would cost: That's going to cost about $109.95 +$1500 (excess fees) to $109.95 + $2100 (excess fees) a month ...
**setup cost is $250 for the modem
## Does not work correctly in our area as my neigbour across the road from me has had nothing but trouble with it
--Cable--
Not in the estate.
--ISDN--
Is not been offered to home users anymore
There is only one other option and that is an unknown wireless company that is much cheaper and has no contracts. I am working out the details of setting it up. Will cost $500 to setup but then $88 a month for 15gig. Thought I rather ADSL becuase I need a low latceny connection.
xxxxxx, once again I am extremely sorry for any inconvenience and frustration that this matter may have caused. I trust that this information has provided further clarification to your enquiry.
>It just shows me that I'm going to be stuck in this nitemare for months, even years to come...Not happy at all
Thank you for choosing BigPond.
Yours sincerely,
And you wonder why I get fustrated with them... That was from a Team Leader!
Note: I do have a print out of the orginal ETA date I was given at the time I logged this current order...
Wednesday, February 13, 2008
Status change in a BAD way -mislead!!!
The status change to the normal contact us status -basically a rejection ..WTF?
So I rang BP and the CSR couldn't explain the reasons - I got no suffice answer so I emailed them back with this :
Dear Big Pond (edited out Team Leader name)
On the 5th of February, 2008 I submitted an application for ADSL through you company. This was my 55th Application for Broadband since I moved into my new house 8 months ago. I check the status of the order 2 hours later and received the status of held with the following:
“Your BigPond Broadband ADSL application has been successful but there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are.”
See the attached PDF of the order status printout (BPsuccess.pdf).
This status had not changed till this morning.
On Monday I rang Bigpond regarding the status as I wanted to enquire how long it would take for the equipment to be installed. I spoke to a girl named Bridie who explain to me that this status means there is a project to take place to upgrade your CMUX/RIM and that I should ring back next Monday (that been the 18th of February, 2008) to get an ETA on when the project will start and completed.
This morning I received a HELD with the following following :
“Unfortunately further investigations confirm we won't be able to connect a BigPond Broadband ADSL service for you. Please Contact Us and we'll look into some other Broadband options that may be available.”
See the attached PDF of the current order Status (BPfailedtoday.pdf)
1. Can someone first explain to me why the status has changed to the above?
2. Why does a successful application now suddenly change to can’t be done?
When I received the “ADSL application has been successful” I thought at long last after 8 months something is going to happen. Now it’s not! You company said my application is successful how can it be successful and then you don’t follow through? That first status is misleading as I assumed that meant at last I’d finally be getting ADSL. Done deal just have to wait for your techs to do some adding of ports. This was further confirmed by Monday’s phone call.
For the record I had never received a the statement “BigPond Broadband ADSL application has been successful…” before from an order placed through your company and hence I was so happy to at last have had a successful application.
I am livid and fuming that again I have been told something was going to happen and then it goes not occur.
Please give me an ETA on when my local CAN/CMUX/RIM will be upgraded with more ports or an ISAM been installed so we can obtain the broadband connection I have been waiting 8 months for. I need the connection to be able to do Remote Desktop Support, VPN and more importantly update my home PCs which are as of today 8 months out of date (MS updates today). I work in IT and I need this high speed low latency connection! It’s been a stressful period not to have it since I moved into my new house.
Details:
Current BP order number: DN1182xxxx
Regards
The reply is a shocker:
Dear...,
,
Thank you for your email, my name is xxxxx and I appreciate you taking the time to contact us. I understand that you are querying the status of your broadband order.
I can certainly understand your concerns and would sincerely like to apologise for any inconvenience and frustration that this matter may have caused.
I apologise for the turnaround time of this email, our records indicate your query has since been answered by telephone earlier today, however if you have any further enquiries please do not hesitate to reply.
Once again, I’m sorry for your recent experience and I hope I’ve been able to help today. I’m confident your future experiences with us will be more positive.Yours Sincerely,
Now that's just not a real answer to my original email!!! GGGRRRRR!! Another email sent...
See what happens....
[post edited: edited out the name of a Big Pond Team Leader and a CSR name.]
So I rang BP and the CSR couldn't explain the reasons - I got no suffice answer so I emailed them back with this :
Dear Big Pond (edited out Team Leader name)
On the 5th of February, 2008 I submitted an application for ADSL through you company. This was my 55th Application for Broadband since I moved into my new house 8 months ago. I check the status of the order 2 hours later and received the status of held with the following:
“Your BigPond Broadband ADSL application has been successful but there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are.”
See the attached PDF of the order status printout (BPsuccess.pdf).
This status had not changed till this morning.
On Monday I rang Bigpond regarding the status as I wanted to enquire how long it would take for the equipment to be installed. I spoke to a girl named Bridie who explain to me that this status means there is a project to take place to upgrade your CMUX/RIM and that I should ring back next Monday (that been the 18th of February, 2008) to get an ETA on when the project will start and completed.
This morning I received a HELD with the following following :
“Unfortunately further investigations confirm we won't be able to connect a BigPond Broadband ADSL service for you. Please Contact Us and we'll look into some other Broadband options that may be available.”
See the attached PDF of the current order Status (BPfailedtoday.pdf)
1. Can someone first explain to me why the status has changed to the above?
2. Why does a successful application now suddenly change to can’t be done?
When I received the “ADSL application has been successful” I thought at long last after 8 months something is going to happen. Now it’s not! You company said my application is successful how can it be successful and then you don’t follow through? That first status is misleading as I assumed that meant at last I’d finally be getting ADSL. Done deal just have to wait for your techs to do some adding of ports. This was further confirmed by Monday’s phone call.
For the record I had never received a the statement “BigPond Broadband ADSL application has been successful…” before from an order placed through your company and hence I was so happy to at last have had a successful application.
I am livid and fuming that again I have been told something was going to happen and then it goes not occur.
Please give me an ETA on when my local CAN/CMUX/RIM will be upgraded with more ports or an ISAM been installed so we can obtain the broadband connection I have been waiting 8 months for. I need the connection to be able to do Remote Desktop Support, VPN and more importantly update my home PCs which are as of today 8 months out of date (MS updates today). I work in IT and I need this high speed low latency connection! It’s been a stressful period not to have it since I moved into my new house.
Details:
Current BP order number: DN1182xxxx
Regards
The reply is a shocker:
Dear...,
,
Thank you for your email, my name is xxxxx and I appreciate you taking the time to contact us. I understand that you are querying the status of your broadband order.
I can certainly understand your concerns and would sincerely like to apologise for any inconvenience and frustration that this matter may have caused.
I apologise for the turnaround time of this email, our records indicate your query has since been answered by telephone earlier today, however if you have any further enquiries please do not hesitate to reply.
Once again
Now that's just not a real answer to my original email!!! GGGRRRRR!! Another email sent...
See what happens....
[post edited: edited out the name of a Big Pond Team Leader and a CSR name.]
Monday, February 11, 2008
CMUX/RIM to be upgrade : Project coming!
At last some action spoke to Big Pond They have confirmed there is a project underway to have the local CMUX/RIM upgraded!!! ETA on the upgrade should be known by next Monday!!!!!!!
At last a end in sight?!?!?!
Now we wait with hope!!!
At last a end in sight?!?!?!
Now we wait with hope!!!
Still no change or verification
It's Monday morning, another weekend over - I've received no verification of the Big Pond Status been correct. The status still shows the same as last Tuesday.
A friend suggests, and could be the reason behind this status, that Telstra are just stopping my continual bombardment of of orders and are just giving this status to shut me up! Furthermore, he is even suggesting that it's not going to happen they are just putting my order into a indefinite held status with NO intent of doing the equipment install or work required to give me ADSL.
I guess the verification from my Telstra source will either backup my friends claim or not...
I, myself, am finding it a little suspect given every other application of the 55 I've submitted have all returned rejections. Everyday I drive passed the CMUX/RIM green box of my DA and I can't seen any work been done on the outside - even looks like the cabinet hasn't been opened in ages - The concrete foot path in front of it is uneven and in need of repair. I think the local council should see about it before they have a lawsuit from a injury...
I'm holding off the wireless until I know for sure what's going on don't want to end up wasting money if ADSL is really going to happen.
Hope to have some clear picture of the status by COB today.
Oh and another two houses have started been built in the area... only 1 block in my street is still not sold.
A friend suggests, and could be the reason behind this status, that Telstra are just stopping my continual bombardment of of orders and are just giving this status to shut me up! Furthermore, he is even suggesting that it's not going to happen they are just putting my order into a indefinite held status with NO intent of doing the equipment install or work required to give me ADSL.
I guess the verification from my Telstra source will either backup my friends claim or not...
I, myself, am finding it a little suspect given every other application of the 55 I've submitted have all returned rejections. Everyday I drive passed the CMUX/RIM green box of my DA and I can't seen any work been done on the outside - even looks like the cabinet hasn't been opened in ages - The concrete foot path in front of it is uneven and in need of repair. I think the local council should see about it before they have a lawsuit from a injury...
I'm holding off the wireless until I know for sure what's going on don't want to end up wasting money if ADSL is really going to happen.
Hope to have some clear picture of the status by COB today.
Oh and another two houses have started been built in the area... only 1 block in my street is still not sold.
Thursday, February 7, 2008
no change to the status
Checked a few times the status of the Big Pond application and it's still the same. No word from my contact on if it is correct or not yet. Wait and see... Be interesting to see how long it takes if it is correct information ...
Ah, the waiting is a killer ... :รพ
Ah, the waiting is a killer ... :รพ
Wednesday, February 6, 2008
BP still in the weird held status.
The Big Pond application is still in the weird held status today (3 mins ago). I emailed The Telstra City West rep I know and have had a call from them saying they are going to check it out from their email by email the tech. I'm waiting a response. There better be a bloody good reason if the status I currently have is incorrect!!!.
Tuesday, February 5, 2008
55th in a weird BP HELD status
MY ORDER STATUSWhether you're waiting to have ADSL enabled on your telephone line and you already have a Self Install kit, or are waiting for the Professional Install technician to come to your house, you can check the status of your BigPond Broadband ADSL order here. Status: Held Your BigPond Broadband ADSL application has been successful but there may be a delay in the service becoming available. Additional equipment needs to be installed at your local telephone exchange before we're able to connect your service. We apologise for the delay and once we've done this we'll contact you by phone or email and let you know what the next steps are. Date Order Submitted: 05 Feb 2008 Order Number: DN11821xxx Read the line I've but in bold -I've never seem that line before makes you I've actually been successful this time ...not counting my chickens until the hatch.... |
Application 55 in and possible workaround until ADSL comes
This morning had another Internode application rejected and just reapplied through Big Pond. Had some interesting conversations with a Telstra rep Friday after letting them know I'm working on getting a possible workaround until the ADSL connection comes available. Nothing exciting just the NextG is great; etc until I mentioned the cost of $2000 a month :P Even got the "relocate" to get ADSL line *sigh* yeah right and Telstra are going to pay for my full relocation costs? don't think so. Besides I spent 3 years getting this house built.
So to the workaround:
at the moment going through the costs of setup of this wireless ISP I've been looking to - my neighbor currently has a connection with them (again until ADSL becomes available). The current costs for setup are looking to hit the $500 then it will be $88 a month for 15Gb the one advantage is there is no contract.
The setup costs breakdown so far are:
$163 for a galvanized pole 6 meters high home delivered
$299 setup costs
$88 for the first month
Cabling I can source free
I've still got to get prices on brackets and U blots to attach the pole to the side of my house. This pole will be where the weather proofed boxed modem and antenna (part of setup cost) will go on top.
I haven't factored in getting someone to help me put the pole up and cable the cable from the pole to the computer room -that will be fun :P
I think it will be atleast two pay days away...(about a month)...
more on this in the next posts to come...
That said this is just a workaround until I get an ADSL port as I intent on reapply even when I have this setup.
So to the workaround:
at the moment going through the costs of setup of this wireless ISP I've been looking to - my neighbor currently has a connection with them (again until ADSL becomes available). The current costs for setup are looking to hit the $500 then it will be $88 a month for 15Gb the one advantage is there is no contract.
The setup costs breakdown so far are:
$163 for a galvanized pole 6 meters high home delivered
$299 setup costs
$88 for the first month
Cabling I can source free
I've still got to get prices on brackets and U blots to attach the pole to the side of my house. This pole will be where the weather proofed boxed modem and antenna (part of setup cost) will go on top.
I haven't factored in getting someone to help me put the pole up and cable the cable from the pole to the computer room -that will be fun :P
I think it will be atleast two pay days away...(about a month)...
more on this in the next posts to come...
That said this is just a workaround until I get an ADSL port as I intent on reapply even when I have this setup.
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